Terms & Conditions

Mizomart is an online grocery and daily-needs platform that allows customers to browse products and place orders for delivery to supported locations.

By using Mizomart, you agree to these Terms & Conditions.

You are responsible for providing accurate information when placing an order, including:

• Name
• Phone number
• Delivery address
• Village or location
• Other information required for delivery

Incorrect information may cause delays or prevent successful delivery.

When you place an order, you are requesting Mizomart to provide the selected products according to the delivery schedule available for your location.

An order is considered confirmed only after Mizomart accepts or confirms the order.

Mizomart may contact you if additional information is required.

Products shown on Mizomart may be subject to availability.

If a product becomes unavailable after an order is placed, Mizomart may contact you regarding a replacement, modification, or cancellation of that product.

Product prices displayed on Mizomart are the prices applicable at the time of ordering unless otherwise stated.

Prices may change from time to time.

Any applicable delivery charges or other charges will be shown during the ordering process.

Delivery availability depends on your village or location and the delivery schedule assigned to that area.

The estimated delivery date or delivery round shown at checkout is based on the schedule available at that time.

Delivery may be delayed because of circumstances such as weather, road conditions, product availability, operational issues, or other circumstances outside Mizomart's reasonable control.

Customers should provide an accurate and accessible delivery address.

If the delivery person cannot reach the provided address because of incorrect or incomplete information, Mizomart may contact the customer to arrange delivery.

Mizomart may offer payment methods such as:

• Cash on delivery
• Online payment, where available

For cash-on-delivery orders, payment is due when the order is delivered.

An order may be cancelled before it has been prepared or dispatched, subject to Mizomart's operational process.

Once an order has entered the delivery process, cancellation may not be possible.

Returns and refunds are handled according to our Return & Refund Policy.

Products that are expired, damaged, spoiled, defective, or incorrectly delivered may be eligible for replacement or refund after verification.

Products cannot generally be returned simply because a customer changed their mind or does not like the product.

Customers agree to:

• Provide accurate order information.
• Provide a valid phone number.
• Be available to receive the order.
• Make the required payment.
• Not misuse the Mizomart website or services.

You must not:

• Attempt to interfere with the operation of the website.
• Attempt unauthorized access to Mizomart systems.
• Use the website for fraudulent purposes.
• Submit false or misleading information.
• Abuse promotional offers or services.

If you create an account with Mizomart, you are responsible for keeping your account information secure.

You should notify Mizomart if you believe your account has been accessed without authorization.

Mizomart may modify, suspend, or discontinue products, services, delivery areas, features, or parts of the website when necessary.

Mizomart will take reasonable steps to provide accurate product information and reliable delivery services.

However, Mizomart may not be responsible for delays or failures caused by circumstances outside its reasonable control.

Mizomart may update these Terms & Conditions from time to time.

The updated version will be published on this page.

If you have questions regarding these Terms & Conditions, please contact Mizomart through the contact information provided on the website.